General Terms and Conditions
Patronage program (Subscriptions)
General Terms for All Plans
-
Subscription Enrollment: Subscribing to any plan will automatically enroll you in a personal space on this website, where you can access exclusive content, updates, and manage your subscription preferences.
-
Cancellation Policy: Subscribers may cancel their subscription at any time via their personal profile on the website. The cancellation will take effect at the end of the current billing cycle, ensuring access until then.
-
Confidentiality Agreement: Subscribers must agree not to disclose, share, or publish any exclusive content accessed through their subscription plan. This includes, but is not limited to, unpublished book chapters, podcast episodes, and any behind-the-scenes content. Violation of this confidentiality agreement may result in immediate termination of the subscription.
Specific Terms for Each Plan
-
Elizabeth's Plan offers early insights into works in progress and a newsletter with exclusive content. It's designed as an entry-level engagement for new fans.
-
Charlotte's Plan includes all benefits of Elizabeth's Plan, with additional access to beta readings of "Free Expensive Lies" series books, exclusive podcast transcripts, and direct email communication with me, subject to specific rules regarding confidentiality and feedback submission.
-
Taylor's Plan expands on the previous tiers by offering full access to new book releases (excluding beta reading), early podcast access, and enhanced social media interaction, including responses to DMs.
-
The Ultimate Plan encompasses all the benefits of the preceding plans and introduces unique perks such as the option between full access and beta reading for all future books, full podcast access, exclusive invitations to private events, and public acknowledgments in podcasts or on a special webpage.
Social Media Interaction Policy
For plans involving social media interaction, I commit to engaging with subscribers' content in a respectful and supportive manner. However, I reserve the right not to engage with content that conflicts with my values or public image.
Final Provisions
By subscribing to any of these plans, subscribers affirm they have read, understood, and agreed to all terms and conditions outlined here. These terms are intended to ensure a positive, respectful, and mutually beneficial relationship between me and my cherished subscribers. We reserve the right to modify these terms with prior notice, and continued subscription following such changes constitutes acceptance of the new terms.
Confidentiality policy
Confidentiality Policy
As a valued patron of Taylor Victoria Holcroft's creative universe, you are entrusted with access to exclusive content, insights, and unpublished materials that are not yet available to the public. By subscribing to any of the patronage plans offered on this website, you hereby agree to uphold the strictest standards of confidentiality regarding all such materials.
Engagement of Confidentiality
You, the patron, commit to:
1. Not disclose, share, reproduce, or distribute any part of the exclusive content, whether it be drafts, unpublished works, podcasts, behind-the-scenes insights, or any other materials provided as part of your subscription benefits.
2. Respect the trust placed in you by Taylor Victoria Holcroft and the creative community by safeguarding the unpublished and exclusive nature of the content.
Consequences of Breach
- Should you breach this confidentiality agreement, you will face immediate revocation of your subscription and access privileges. This includes, but is not limited to, being banned from using your personal space on the website.
- Your subscription will be automatically cancelled without a refund for any remaining period of your subscription term.
- Further legal action may be considered if the breach of confidentiality results in significant harm to Taylor Victoria Holcroft's work, reputation, or commercial interests.
Acknowledgement
By purchasing a subscription, you acknowledge and agree to this confidentiality policy, recognizing the importance of maintaining the integrity and exclusivity of Taylor Victoria Holcroft's creative works. This policy is designed to protect the creative expressions and intellectual property shared with you as part of your subscription benefits, ensuring a safe and respectful environment for all members of this creative community.
Privacy policy
Within our online community, your privacy and the security of your personal information are is paramount importance to me. This Privacy Policy outlines how your data is handled, protected, and utilised in the context of your interaction with Taylor Victoria Holcroft's website and subscription services. Please read this policy carefully to understand our practices regarding your information.
Data Protection and Confidentiality
1. Non-Disclosure: Taylor Victoria Holcroft is committed to protecting your privacy. We guarantee that your personal data, including your name, email address, and any other information submitted through the website, will not be exposed, sold, or shared with any third parties without your explicit consent.
2. Data Use for Communication: Your data may be used by Taylor Victoria Holcroft to contact you for updates, announcements, or any matter related to your subscription or contributions, should the need arise. Rest assured, any communication from us will maintain the highest level of confidentiality and respect for your privacy.
3. Voluntary Data Sharing: Participation in certain aspects of our services, like beta reading or exclusive events, may require you to share additional information. This data will be used solely for the purpose it was collected for and treated with the utmost confidentiality.
Your Rights and Preferences
1. Confidentiality Upon Request: If you prefer your data to remain confidential and opt out of any potential contact, we respect your decision. In such cases, Taylor Victoria Holcroft will not use your data for direct communication, ensuring your complete privacy.
2. Access and Control: You have the right to access, correct, or delete your personal information at any time. Additionally, you can update your communication preferences or opt out of specific types of interactions by managing your subscription settings on your personal profile.
3. Subscription Cancellation: Should you choose to cancel your subscription, your personal data associated with the subscription service will be deleted according to this privacy policy, ensuring continued respect for your privacy even after your departure.
4. Data deletion: On your request, via using the Contact me section of this website, your data can be deleted. This will, however, bring your subscription and access to your personal account to an immediate end.
Commitment to Privacy
We are dedicated to safeguarding your personal information and ensuring your experience with us is secure and enjoyable. This privacy policy reflects our commitment to your privacy rights and will be periodically reviewed and updated to reflect new practices or changes in data protection legislation.
By subscribing to our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. Your trust is important to us, and we're committed to protecting the confidentiality and integrity of your personal data.
Refund and cancellation policy
This policy outlines the terms regarding the cancellation of subscriptions and the policy on refunds for subscribers to Taylor Victoria Holcroft's patronage plans. Our aim is to ensure clarity and fairness in our subscription management to maintain trust and satisfaction within our community.
Subscription Cancellation
1. Mutual Cancellation Rights: Both Taylor Victoria Holcroft and the subscriber reserve the right to cancel the subscription at any point. This mutual agreement ensures flexibility and respects the needs and circumstances that may change over time for either party involved.
2. No Refunds Policy: It is important to note that once a subscription is cancelled, whether by Taylor Victoria Holcroft or by the subscriber, no refunds will be issued for any remaining time left on the subscription. This policy is in place to support the planning and provision of exclusive content and benefits that are often prepared well in advance.
3. Continued Access: Despite the cancellation of a subscription, subscribers will continue to have access to their subscription benefits until the end of their current billing cycle. This ensures that subscribers receive the full value of their last payment, allowing continued enjoyment of exclusive content and privileges until their subscription officially ends.
Managing Your Subscription
1. Cancellation Process: Subscribers wishing to cancel their subscription can do so easily through their personal profile on the website. This self-service option is designed to provide a straightforward way for subscribers to manage their subscription status at their convenience.
2. Changes to Subscription Plans: Subscribers interested in changing their subscription plan rather than cancelling can also manage this through their personal profile or by contacting support for assistance.
Final Note
Our commitment to providing an enriching and enjoyable experience for our subscribers is paramount. We understand that circumstances change and aim to make the management of your subscription as flexible and user-friendly as possible. If you have any questions or need assistance with your subscription, please do not hesitate to reach out.
By subscribing to our services, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund and Cancellation Policy.
Cancellation reasons policy
We understand that various circumstances may lead to the cancellation of a subscription, and we aim to approach each situation with understanding and fairness. This policy outlines the reasons for subscription cancellation from both the subscriber's perspective and that initiated by Taylor Victoria Holcroft or the administration team. Our goal is to maintain a transparent, respectful, and positive environment for all members of our community.
Subscriber-Initiated Cancellation
Subscribers may choose to cancel their subscription for a variety of reasons, including but not limited to:
1. Financial Changes: Adjustments in financial circumstances or priorities.
2. Interest Shift: Changes in interests or preferences regarding the content offered.
3. Lack of Engagement: Inability to engage with the provided content or participate in events due to time constraints or other commitments.
4. Feedback and Satisfaction: Decisions based on satisfaction with the content, interaction, or overall experience.
We respect subscribers' decisions to cancel and encourage feedback to help us improve our offerings and service.
Cancellation can be made from the subscriber's personal space.
Administrator-Initiated Cancellation
Cancellation by Taylor Victoria Holcroft or the administration team may occur under certain conditions, including:
1. Breach of Terms: Violation of any terms and conditions, confidentiality agreements, or community guidelines.
2. Non-Payment: Failure to resolve payment issues or recurring subscription fees.
3. Misuse of Content: Unauthorized sharing, reproduction, or distribution of exclusive content.
4. Inappropriate Conduct: Behavior that disrupts the community environment or disrespects members of the community.
Process and Communication for the Administrator-Initiated Cancellation
- Notification: Prior to cancellation, an attempt to communicate the concern or issue will be made, offering an opportunity for resolution.
- Final Decision: If cancellation is deemed necessary, notification of the cancellation will be provided, along with an explanation of the reason.
- Feedback Opportunity: In cases of subscriber-initiated cancellation, we welcome feedback to understand the decision and explore potential improvements.
Conclusion
Our Cancellation Reasons Policy is designed to ensure a mutual understanding of possible reasons for subscription cancellation. We are committed to fostering a supportive and engaging community and appreciate the opportunity to address any concerns that may arise. Your feedback is valuable to us as we strive to continually enhance the subscriber experience.
Account creation terms and conditions
Welcome to our community! We're thrilled you're considering joining us. To ensure a smooth and enjoyable experience for everyone, we've established the following policy regarding account creation and subscription:
Automatic Account Creation with Subscription
1. Immediate Account Setup: Upon subscribing to any of our plans, an account on our website is automatically created for you. This account grants you immediate access to your personal space, where you can enjoy exclusive content, manage your subscription details, and interact with the community.
2. Benefits of Subscription Account: Subscribers gain full access to a range of benefits, including early access to content, exclusive insights, and direct engagement opportunities. Your account is your passport to all the exclusive features and interactions our platform offers.
Account Creation without Subscription
1. Review Process: We understand that some visitors may wish to create an account without immediately subscribing to a plan. These account creation requests are welcome but subject to review by Taylor and the administration team.
2. Acceptance and Timing: Account creation requests without subscription will be considered on a case-by-case basis. Acceptance is at the discretion of Taylor and may follow a delay of undefined duration. We aim to process these requests as swiftly as possible, but please be aware that the timing can vary based on a number of factors.
3. Notification of Decision: Regardless of the outcome, you will be notified of the decision regarding your account creation request. If accepted, you will receive instructions on how to activate and access your account.
Purpose and Intent
This policy is designed to maintain the integrity of our community and ensure that those joining are aligned with the values and objectives of our platform. Whether you're joining us through a subscription or seeking an account for other purposes, we're committed to ensuring a welcoming and enriching environment for all.
Thank you for your interest in joining our community. We look forward to the possibility of welcoming you and are here to assist with any questions or concerns you may have regarding account creation or the subscription process.
Refund, return and processing times
Thank you for shopping with us. Please read our Refund and Return Policy carefully before making any purchases.
No Refunds or Replacements
Due to the nature of our operations, we do not have any facilities to handle returns. Therefore, we do not offer refunds, replacements, or exchanges for any items purchased on our website.
Damaged Products
If you receive a damaged product, please contact us through the contact section on our website. To process your claim, please attach a picture of the faulty product. We will replace your product free of charge.
Order Processing and Shipping
Please note that order processing may take up to 30 days, depending on the shipping channel. A tracking number will be provided for bookshop items purchased through our website. Different rules may apply to different products, such as merchandising.
Contact Us
If you have any questions or concerns about our Refund and Return Policy, please contact us via the contact section on our website.